Thank you for choosing CPR Labs. We are committed to providing premium laboratory research products and excellent customer service. Please read this Refund and Returns Policy carefully before placing your order so you understand how returns, refunds, replacements, and cancellations are handled.
By placing an order with CPR Labs, you agree to the terms outlined in this policy.
Our Commitment to Customer Satisfaction
Customer satisfaction is important to us. Every order is carefully inspected before shipment to help ensure accuracy and product quality.
If there is a problem with your order, our customer support team will work with you to find a fair and timely resolution.
Return Eligibility
Due to the nature of laboratory research products, returns are generally not accepted once an order has been shipped and delivered.
This policy helps protect:
- Product integrity
- Product quality
- Customer safety
- Inventory standards
However, exceptions may be made if:
- You received the wrong product.
- Your order arrived damaged during shipping.
- Your order was incomplete.
- A product has a verified manufacturing defect.
All requests are reviewed on a case-by-case basis.
Damaged or Incorrect Orders
If your package arrives damaged or you receive the wrong item, please contact CPR Labs within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Clear photographs of the package
- Photographs of the product received
- Photographs of the shipping label (if applicable)
Once reviewed, we may offer:
- A replacement product
- A refund
- Store credit
- Another appropriate resolution
Order Cancellations
Orders may be canceled only before they have been processed for shipment.
If your order has already entered the packing or shipping process, it may no longer be eligible for cancellation.
If you need to cancel an order, please contact us immediately.
Refund Eligibility
Refunds may be approved under circumstances such as:
- Incorrect product shipped
- Product damaged during transit
- Product unavailable after purchase
- Duplicate payment
- Order canceled before shipment
Refund requests are reviewed individually to ensure a fair outcome.
Non-Refundable Situations
Refunds or returns generally cannot be provided for:
- Orders delivered successfully without issues
- Customer ordering the wrong product
- Incorrect shipping information provided by the customer
- Products that have been opened or altered
- Delays caused by shipping carriers
- Customs delays or import restrictions
- Refused deliveries (unless required by law)
Replacement Policy
Where appropriate, CPR Labs may provide a replacement instead of a refund.
Replacement requests are considered when:
- Products arrive damaged
- Incorrect items are shipped
- Items are missing from an order
- Verified product defects exist
Refund Processing
If a refund is approved:
- Refunds will be issued to the original payment method whenever possible.
- Processing times vary depending on your payment provider.
- Most approved refunds are completed within 5–10 business days, although your financial institution may require additional time before the funds appear in your account.
Lost Packages
If your shipment appears to be lost, please contact us before requesting a refund.
We will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.
International Orders
International customers are responsible for understanding their country’s import laws before placing an order.
CPR Labs is not responsible for:
- Customs delays
- Import duties
- Taxes
- Product seizures by customs authorities
- Orders refused by customs due to local regulations
Refunds are generally not available for orders affected by local import restrictions unless required by applicable law.
How to Request a Refund or Replacement
To request assistance:
- Contact our customer support team.
- Include your order number.
- Explain the issue in detail.
- Attach photographs if applicable.
- Wait for our support team to review your request.
Our goal is to respond to refund and replacement requests as quickly as possible.
Research Use Only
All products sold by CPR Labs are intended exclusively for laboratory research.
Our products are:
- Not intended for human consumption
- Not intended for therapeutic use
- Not intended for veterinary use
- Intended only for laboratory research
Customers are responsible for ensuring compliance with all applicable laws and regulations before purchasing.
Contact Us
If you have questions regarding refunds, returns, replacements, or your order, please contact our customer support team through our Contact Us page.
We are committed to providing prompt and professional assistance.
